Delete your Calvance account
You can request permanent deletion of your Calvance account and its associated data by email, even if you have uninstalled the App.
Request account deletion by email
Or write to calvanceapp@gmail.com with the subject Calvance account deletion request. Opening the link prepares an email; you must send it to submit your request.
What to include
- The email address associated with your Calvance account.
- Whether you sign in with Apple or Google.
- A statement that you want to permanently delete your Calvance account and associated data.
If possible, send the request from your account email. If you use Apple Hide My Email, include the private relay address used for Calvance; you can find it in your Apple Account’s Sign in with Apple settings. If you cannot access the address or identify the account, explain this in your message so we can help verify ownership.
Do not send passwords, sign-in verification codes, payment-card details or canvas contents. We will reply to verify ownership before deleting anything. An email address or purchase receipt alone does not establish ownership.
What happens next
After confirming your identity, we will complete deletion within 30 days. If more time is needed, we will tell you why and provide an updated expected completion date. We will email you when deletion is complete. You do not need to reinstall Calvance to make this request.
Deletion is permanent. Export any canvases you want to keep before requesting deletion.
What is deleted
- Your Calvance account, profile and sign-in associations.
- Account-linked cloud canvases, synchronization records and stored files.
- Links between the deleted account and its purchases or subscriptions.
When you delete from inside the App, Calvance also removes that account’s canvas copies from the current installation. An email request does not remotely erase offline copies on your devices, exported files or backups. Local canvases that were never added to the account remain on your device.
What is retained
Deleting your account does not refund purchases or revoke Local Pro or Local Unlimited permanent purchases from the App Store or Google Play.
Minimum subscription and transaction records are retained for 3 years from the latest relevant event, expiry, refund or dispute resolution, for billing, fraud prevention and reconciliation. A new renewal, refund or dispute starts a new period. Records needed to restore permanent Local purchases are retained while we remain responsible for restoring them; after a final refund or revocation, they are deleted when the three-year dispute period ends. A longer legal, tax or active-dispute requirement applies only to the necessary records.
Retained purchase records do not keep the deleted Calvance account identifier, email, display name or canvas data. Necessary store purchase identifiers, private purchase tokens and recovery-related device links may remain; they are not anonymous data. Aggregated analytics that can no longer be linked to an account may also remain. See our Privacy Policy for details.
Manage your subscription separately
Deleting your Calvance account does not cancel Premium. An active subscription may continue to renew and charge until you cancel it with the store where you subscribed:
You may delete your account while a subscription is active. Cancellation is not a condition for deletion.
Delete from inside Calvance
If you can open the App, go to Settings → your profile card → Account → Delete Account and follow the two confirmation steps.
For an Apple sign-in account, automatic revocation may be unavailable when requesting deletion by email. We can still delete the Calvance account and provide instructions to revoke Calvance’s Apple authorization manually.